Logs

Come here when something goes wrong. The three logs are read separately.

The audit trail — each row records who changed what and when

The three logs

Log	The question it answers
Audit trail	Who changed this, and when
Email log	Did the customer actually receive that notification
Sign-in history	Has anyone signed in who shouldn't have

The email log — delivery status and failure reason for each message sent

Question: How do I investigate email that isn't arriving?

Start with the failure reason in the email log. Most of the time it's expired SMTP credentials under Settings → Email, or the recipient's domain blocking us.