What is zenbu booking?
zenbu booking is a platform for taking bookings through your LINE Official Account.
Traditional booking methods — phone calls, direct messages, a paper diary — handle the act of taking a booking, but they won't help you with:
- A client is coming next week; how do you remind them automatically?
- How long since a client last came, and how do you win them back?
- What message goes to new clients, regulars and VIPs respectively?
- Which services make money, and which consultant is fully booked?
That layer — the communication and relationship management around a booking — is what zenbu booking does.
Who is it for?
Any business where clients need to book a time slot:
| Category | Examples |
|---|---|
| Professional services | Business consultants, lawyers, accountants, financial planners |
| Health and wellbeing | Counseling, physiotherapy, massage, mindfulness |
| Medical clinics | Dentistry, traditional medicine, health screening, rehabilitation |
| Sport and fitness | Personal training, yoga, swimming, martial arts |
| Education | Piano, languages, arts, tutoring, exam prep |
| Beauty | Hair, nails, lashes, facial and body treatments |
| Divination | Tarot, astrology, Zi Wei Dou Shu, feng shui |
If your business doesn't need clients to book time slots (retail, a restaurant), this system probably isn't the right fit — other Zenbu products (Cart, CMS) will suit you better.
The whole flow at a glance
Use case: from a stranger adding you to a long-term client
Say you're a business consultant. Ms. Chen adds you on LINE, books her first appointment, works with you regularly, and becomes a long-term client. Here's what the system does automatically along the way:
- Adding you — Ms. Chen scans your QR code and adds your LINE Official Account → the system tags her "new enquiry" → the "new enquiry 7-day nurture" sequence fires, sending a LINE welcome message and a link to book a free diagnostic.
- First booking — Ms. Chen taps Book online inside LINE → chooses the free 30-minute diagnostic → picks a slot → enters her name, email and business stage → confirms → the system immediately sends a "booking confirmed" LINE notification.
- Automatic reminders — a LINE reminder the evening before (with a note on what to prepare), and another an hour before, so she's far less likely to forget.
- After the session — a staff member marks the booking Completed in the admin → the system automatically awards her 100 points as a completion reward.
- A 30-day check-in — an automated sequence sends: "{{name}}, how have you got on with the three priorities we discussed?" and she books a second, paid session (a business model review).
- Reaching strategic tier — cumulative spend passes 30,000 → the system tags her "strategic tier" → which triggers the strategic tier onboarding sequence.
- Her birthday month — at 9am on the 1st of that month, 1,000 points arrive as a birthday gift.
Every one of those automated steps is configured once in the zenbu booking admin, and then runs for every new client. You don't have to remember who's new, whose birthday is coming, or who qualifies for the strategic tier — the system does.
Swap in another industry (a counseling practice, an aesthetics clinic, a tutor, a yoga studio) and the logic is identical; only the tag names, service names and message content change.
The features at a glance
| Feature | What it does |
|---|---|
| Services | Create the bookable services (free consultation, brand strategy, business model review…) |
| Bookings | List, week and month views; reschedule and bulk cancel |
| Providers | Manage consultants, therapists, teachers and coaches, with avatars, availability and Google Calendar integration |
| Automated reminders | Automatic LINE and email messages before and after a booking |
| Customers | Every member's profile, points, tickets and booking history |
| Customer tags | Segment members (new enquiry, growth stage, strategic tier, enterprise…) |
| Marketing messages | Message sequences triggered by tags |
| Promotions | Reward campaigns granting points or tickets |
| Conversion events | Meta Pixel and CAPI integration for ad optimization |
| Media library | One place for your business's photos and video |
| System settings | LINE, Meta, your public home page, appearance |
The questions people ask first
Question: Can I use this if I can't write code?
Yes, no coding at all. Everything happens in the web admin — typing, clicking, uploading files. Nothing requires code.
The only part where you may want technical help is connecting your LINE Official Account for the first time, which takes 10–30 minutes. Everything day to day after that is yours.
Question: Do I have to have a LINE Official Account?
It's strongly recommended. zenbu booking's core value — automatic reminders, win-back reminders, segmented marketing — depends almost entirely on the LINE channel.
You can use it without one, but you're left with basic scheduling and rostering, which cuts down considerably what the system does for you.
Registering a LINE Official Account is free (the personal plan) — sign up directly at the LINE Official Account Manager.
Question: I already take bookings with Google Calendar and a personal LINE account. Is it worth switching?
Compare the two:
Continuing with Google Calendar and manual LINE: no cost, but you send every reminder by hand, calculate every point by hand, apply every tag by hand and send every seasonal message by hand — all the automation is your own time.
Using zenbu booking: one to two hours of initial setup, after which you save between 30 minutes and 2 hours a day on client management.
When should you switch? When you start to feel too busy to look after your clients properly.
Next
- Want to see the admin first? → Signing in
- Someone already set up an account for you? → go straight to the admin guide